> For the complete documentation index, see [llms.txt](https://docs.zipy.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.zipy.ai/troubleshooting/no-recordings-or-errors-visible.md).

# No recordings or errors visible

Here are the possible reasons why the session replay or errors are not visible in your application

* **VPN Issue** 

You may be behind a VPN and hence all Zipy sessions are being dropped 

You will need to whitelist the Zipy domain - zipy.ai to ensure this works for you

* **Plan Expiry** 

Your current Zipy billing plan may have expired and you may have run out of your quota of session replays and its possible that the data retention period is over. 

You may need to upgrade to the paid plan to see new sessions. 

If this is not helpful, please feel free to write to <support@zipy.ai> or message us on the Zipy Chat window. &#x20;