Zipy
  • Welcome to Zipy ai
  • Getting Started
    • Install Zipy
    • Installing with Google Tag Manager
    • Supported frameworks
    • Security Overview
    • Sensitive User Data
    • SOC2 Type II
  • Zipy For Mobile
    • React Native Setup
      • Install React Native
      • Input Masking
      • Session Replay
      • Screen Transition Capture
      • Gesture Capturing
      • Unhandled Exception Capture
      • Custom Logging
      • Fetch and XHR Network Calls
      • Profiling
      • Device Information Capture
      • Session URL Retrieval
      • Identify Users
      • Firebase Integration
    • Flutter Setup
      • Install Flutter
      • Session Replay
      • Input Masking & Custom Masking
      • Screen Transition Capture
      • Gesture Capturing
      • Unhandled Exception Capture
      • Custom Logging
      • Http Network Calls
      • Dio Network Calls
      • Profiling
      • Device Information Capture
      • Session URL Retrieval
      • Identify Users
      • Firebase Integration
      • Session Recording Control
      • Data Sanitization
  • iOS Setup
    • Install in an iOS app
    • Identify Users
    • Screen Tracking & Tagging
    • Custom Logging
    • Session URL Retrieval
    • Session Recording Control
    • Input Masking & Custom Masking
  • Chrome Extension
    • Zipy Plug and Play Support
  • Configure
    • Zipy Recording Control
    • Release Version
    • Identifying Users
    • Adding Custom Identifiers
    • Anonymize Users
    • Source Maps
    • Blocking PII data
    • Ignoring Errors/Noise
    • npm Update
    • Support Integration
    • Session Stitching (rootDomain)
  • Product Features
    • Custom Events
    • Session Replay
    • Errors
    • Analytics
    • Time Filters
    • Multiple Filters
    • Clicked Element Filters
    • Manage Teams
    • Stack Trace
    • Console Logs
    • Network Requests
    • Network Headers and Payload
    • Custom Logs
    • Live Users
    • Alerts
      • Slack Alerts
      • Email Alerts
      • Live Alerts
    • Auto Resolve Errors
    • Zipy Labels Plugin
    • iFrame Support
    • API Performance
    • Heatmaps
    • Page Performance
    • Seen/Unseen Sessions
  • FAQs
    • Install Zipy
    • Session Replay Definition
    • Error Tracking
    • Error Classification
    • Environment Support
    • Impact on your App
    • Performance Impact
    • Mobile Support
    • Network Data Capture
    • API Performance Diagnostic Help
      • High DNS Time
      • High SSL Connection Time
      • High Connection Setup Time
      • Large API Response Size
      • High Response Time
      • Compression Not Enabled
      • Server side API Failures
      • Client side API Failures
      • Insecure Connections
  • Troubleshooting
    • Errors in npm
    • Network header missing in Zipy
    • Can't see user data in sessions
    • No recordings or errors visible
    • No network timing split available
  • Product Videos
    • Ask AI
    • Getting Started
    • Session Replay
    • Multiple Project Creation
    • Team Management
    • Alerting on Slack
    • Time Filters and Daily Alerts
    • Custom Identifiers
    • Ignore Errors
    • Identify Users
    • Dashboard
    • Resolve Errors
    • New Error Digest
    • Jira and Slack
    • Online/Offline Network Status
    • Zipy on Zipy
      • Zipy Product Roadmap
  • Whats new
    • Product Updates
  • Legal & Policy
    • Terms of Service
    • Privacy Policy
    • Fulfillment Policy
    • Cookie Policy
    • Acceptable Usage Policy
    • Zipy Sub Processor List
  • Integration
    • Azure DevOps
    • Factors
    • RB2B
    • Webflow
    • WordPress
    • Amplitude
    • Coralogix
    • DevRev
    • Drift
    • Errorception
    • Freshchat
    • Google Analytics
    • Heap
    • HelpScout
    • Honeybadger
    • Hubspot
    • Intercom
    • Mixpanel
    • New Relic
    • Pendo
    • Raygun
    • Rollbar
    • Segment
    • Sentry
    • Shopify
    • Sumo Logic
    • TrackJS
    • Zendesk
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On this page
  1. Troubleshooting

No recordings or errors visible

Why can't I see any sessions or errors within Zipy after integrating the SDK or npm in my application code?

Here are the possible reasons why the session replay or errors are not visible in your application

  • VPN Issue

You may be behind a VPN and hence all Zipy sessions are being dropped

You will need to whitelist the Zipy domain - zipy.ai to ensure this works for you

  • Plan Expiry

Your current Zipy billing plan may have expired and you may have run out of your quota of session replays and its possible that the data retention period is over.

You may need to upgrade to the paid plan to see new sessions.

If this is not helpful, please feel free to write to support@zipy.ai or message us on the Zipy Chat window.

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Last updated 7 months ago