> For the complete documentation index, see [llms.txt](https://docs.zipy.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.zipy.ai/troubleshooting/no-recordings-or-errors-visible.md).

# No recordings or errors visible

Here are the possible reasons why the session replay or errors are not visible in your application

* **VPN Issue** 

You may be behind a VPN and hence all Zipy sessions are being dropped 

You will need to whitelist the Zipy domain - zipy.ai to ensure this works for you

* **Plan Expiry** 

Your current Zipy billing plan may have expired and you may have run out of your quota of session replays and its possible that the data retention period is over. 

You may need to upgrade to the paid plan to see new sessions. 

If this is not helpful, please feel free to write to <support@zipy.ai> or message us on the Zipy Chat window. &#x20;


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.zipy.ai/troubleshooting/no-recordings-or-errors-visible.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.