Zipy
  • Welcome to Zipy ai
  • Getting Started
    • Install Zipy
    • Installing with Google Tag Manager
    • Supported frameworks
    • Security Overview
    • Sensitive User Data
    • SOC2 Type II
  • Zipy For Mobile
    • React Native Setup
      • Install React Native
      • Input Masking
      • Session Replay
      • Screen Transition Capture
      • Gesture Capturing
      • Unhandled Exception Capture
      • Custom Logging
      • Fetch and XHR Network Calls
      • Profiling
      • Device Information Capture
      • Session URL Retrieval
      • Identify Users
      • Firebase Integration
    • Flutter Setup
      • Install Flutter
      • Session Replay
      • Input Masking & Custom Masking
      • Screen Transition Capture
      • Gesture Capturing
      • Unhandled Exception Capture
      • Custom Logging
      • Http Network Calls
      • Dio Network Calls
      • Profiling
      • Device Information Capture
      • Session URL Retrieval
      • Identify Users
      • Firebase Integration
      • Session Recording Control
      • Data Sanitization
  • iOS Setup
    • Install in an iOS app
    • Identify Users
    • Screen Tracking & Tagging
    • Custom Logging
    • Session URL Retrieval
    • Session Recording Control
    • Input Masking & Custom Masking
  • Chrome Extension
    • Zipy Plug and Play Support
  • Configure
    • Zipy Recording Control
    • Release Version
    • Identifying Users
    • Adding Custom Identifiers
    • Anonymize Users
    • Source Maps
    • Blocking PII data
    • Ignoring Errors/Noise
    • npm Update
    • Support Integration
    • Session Stitching (rootDomain)
  • Product Features
    • Custom Events
    • Session Replay
    • Errors
    • Analytics
    • Time Filters
    • Multiple Filters
    • Clicked Element Filters
    • Manage Teams
    • Stack Trace
    • Console Logs
    • Network Requests
    • Network Headers and Payload
    • Custom Logs
    • Live Users
    • Alerts
      • Slack Alerts
      • Email Alerts
      • Live Alerts
    • Auto Resolve Errors
    • Zipy Labels Plugin
    • iFrame Support
    • API Performance
    • Heatmaps
    • Page Performance
    • Seen/Unseen Sessions
  • FAQs
    • Install Zipy
    • Session Replay Definition
    • Error Tracking
    • Error Classification
    • Environment Support
    • Impact on your App
    • Performance Impact
    • Mobile Support
    • Network Data Capture
    • API Performance Diagnostic Help
      • High DNS Time
      • High SSL Connection Time
      • High Connection Setup Time
      • Large API Response Size
      • High Response Time
      • Compression Not Enabled
      • Server side API Failures
      • Client side API Failures
      • Insecure Connections
  • Troubleshooting
    • Errors in npm
    • Network header missing in Zipy
    • Can't see user data in sessions
    • No recordings or errors visible
    • No network timing split available
  • Product Videos
    • Ask AI
    • Getting Started
    • Session Replay
    • Multiple Project Creation
    • Team Management
    • Alerting on Slack
    • Time Filters and Daily Alerts
    • Custom Identifiers
    • Ignore Errors
    • Identify Users
    • Dashboard
    • Resolve Errors
    • New Error Digest
    • Jira and Slack
    • Online/Offline Network Status
    • Zipy on Zipy
      • Zipy Product Roadmap
  • Whats new
    • Product Updates
  • Legal & Policy
    • Terms of Service
    • Privacy Policy
    • Fulfillment Policy
    • Cookie Policy
    • Acceptable Usage Policy
    • Zipy Sub Processor List
  • Integration
    • Azure DevOps
    • Factors
    • RB2B
    • Webflow
    • WordPress
    • Amplitude
    • Coralogix
    • DevRev
    • Drift
    • Errorception
    • Freshchat
    • Google Analytics
    • Heap
    • HelpScout
    • Honeybadger
    • Hubspot
    • Intercom
    • Mixpanel
    • New Relic
    • Pendo
    • Raygun
    • Rollbar
    • Segment
    • Sentry
    • Shopify
    • Sumo Logic
    • TrackJS
    • Zendesk
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On this page
  • Fulfillment of Services
  • Refund Policy
  • Cancellation Policy
  • Additional Terms
  1. Legal & Policy

Fulfillment Policy

Effective from Date: 1st December 2024

This document outlines the fulfillment policy for Zipy AI, including provisions for service delivery, refunds, and cancellations. By using our services, you agree to the terms set forth in this document.

Fulfillment of Services

Service Activation

Upon successful subscription and payment, the services will be activated immediately or within the time specified in the subscription plan. Access credentials and onboarding details will be sent to the registered email address.

Service Scope

The subscription grants the customer access to the features as outlined in the selected plan. Any additional features or customizations may require separate agreements or payments.

Refund Policy

Eligibility for Refunds

Refunds are granted only under the following conditions:

  • Service was not delivered as per the agreed subscription terms.

Non-Refundable Items

  • Usage-based charges or overages.

  • Payments made for a month-to-month subscription after the billing cycle has started.

Requesting a Refund

  • To initiate a refund, kindly contact us at support@zipy.ai.

  • Please provide details regarding your subscription and the reason for the refund request. Our support team will assist you promptly.

Processing Refunds

Refunds are processed within 10 business days of approval. Refunds will be made to the original payment method.

Cancellation Policy

Voluntary Cancellation

Customers can cancel their subscription at any time via the account management portal in the application or by contacting support@zipy.ai.

Effective Date of Cancellation

  • Monthly subscriptions: Cancellation takes effect at the end of the current billing cycle.

  • Annual subscriptions: Cancellation takes effect at the end of the current term.

Termination by Zipy AI

Zipy AI reserves the right to terminate subscriptions for violations of the Terms of Service or for misuse of the platform.

Additional Terms

Service Suspension

Accounts with overdue payments may face suspension of services. Service will resume upon receipt of payment.

Liability Disclaimer

Zipy AI is not responsible for third-party integrations or issues arising from the misuse of the platform.

Policy Amendments

This policy is subject to change. Updates will be communicated via email and/or through the Zipy AI platform.

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Last updated 4 months ago